Shipping policy

Shipping Policy

At El Diario de Benito, we work with specialist print-on-demand suppliers to produce and ship our products.

Each product is made specifically after the order is placed, so delivery times include both production time and transit time.

Processing and production

Most orders are produced and prepared for shipment within approximately 2 to 7 business days.

During periods of high demand, launches, promotions, public holidays or circumstances beyond our control, production may take a little longer.

Once the order has shipped, you will receive a shipping confirmation when the information is available.

Estimated delivery times

Delivery times may vary depending on the product, destination country, supplier responsible for production and shipping method used.

As a general guide:

United States: approximately 2–8 business days in transit after production.
Europe: approximately 5–15 business days in transit after production.
United Kingdom: approximately 3–10 business days in transit after production.
Latin America: approximately 10–30 business days in transit after production.
Other international destinations: approximately 10–30 business days in transit after production.

These timeframes are estimates and do not constitute a guaranteed delivery date.

The estimate shown during checkout will normally be the most accurate reference available for your order.

Shipping charges

Shipping charges are calculated during checkout and may vary depending on:

the destination country;
the product purchased;
the number of items;
the supplier carrying out production;
the available shipping method.

The applicable amount will be shown before payment is completed.

If we offer free-shipping promotions, they will be subject to the conditions stated for each promotion.

Suppliers and carriers

Our products are produced and shipped through our network of print-on-demand suppliers.

The carrier used may vary according to the country, product and production facility.

Depending on the order, different national or international postal operators or courier companies may be used.

For this reason, we cannot guarantee that every order will be handled by a particular carrier.

Order tracking

Where the shipping service includes tracking, you will receive the relevant information once the order has shipped.

You can check the status of your orders through your account:

https://account.eldiariodebenito.com/

Please note that after an order is marked as shipped, the carrier's system may take some time to update the tracking information.

For certain destinations or shipping services, tracking may be limited or unavailable during some stages of transit.

Orders containing several products

If you place an order containing several items, they may be produced at different facilities.

Your order may therefore arrive in several packages and on different dates.

This does not necessarily mean that part of the order is missing.

International shipping, customs and taxes

We ship internationally to numerous destinations.

Depending on the destination country and where the product is shipped from, the order may be subject to import taxes, duties, customs fees or other applicable charges.

Where these charges have not already been included in the price or during checkout, they are the recipient's responsibility.

Customs rules vary by country, so we recommend checking with the local authorities if you need further information before making a purchase.

Delays

Delivery dates are estimates.

Delays may occur for reasons beyond our control, including:

customs procedures;
periods of high demand;
weather conditions;
transport disruption;
public holidays;
carrier operational issues;
exceptional circumstances.

If your order appears to be significantly delayed, contact us so that we can review its status.

Incorrect or incomplete address

The customer is responsible for providing a complete and accurate delivery address during checkout.

If you notice an error in your address, contact us as soon as possible.

Once the order has entered production or has shipped, we may no longer be able to change the address.

Costs arising from an order that cannot be delivered because of an incorrect or incomplete address may be the customer's responsibility, except where applicable law provides otherwise.